Standard Bank operates like ******

A few months ago standard bank started debiting money from my capitec account and block any reversals I want to do. After numerous emails from my side, I finally get a response from them saying that I owe them money. The more I request the papers proving their claim, the more they kept stalling. This month however they decided to kick it up a notch and instead of deducting the 1000 which they have been *******ly, thy deducted a full 4000, which is my rent money. Now I don't hear a peep from them. They obviously do not care if they put someone in a position where they will lose their house. Heartless, immortal and ******* behaviour which they should be ashamed of even if the claims are true that it's another company acting on their behalf. That only means that they sold personal information which is once again *******