1 reviews | Active since Mar 2017

07 Mar 2017, 13:03

STANDARD BANK OPERATES AS IT PLEASES THEM!!!

<p>I am extremely revolted by the manner in which Standard Bank runs their establishment.</p> <p>Civility plays no role!</p> <p>A year ago when i opened my account with them I was welcomed with handshakes, integrity and more smiles than I could fathom. Fast forward to today and I am treated like a meritless contributor they have ranked at the top of their worthless table.</p> <p>For the past couple of weeks I have been receiving countless calls and text messages from their bank, requesting me to resend my proof of residence, as the original residential lease agreement they have is termed 2015/16; Which sounded like a fair request. But, suitable to me, Standard Bank refused to let me email or fax the documentation; no, I must assume i have nothing important to do and take time out of my busy life because they demand that I physically drop it off at their bank. Does it not bother them that that is inconvenient for me?</p> <p>As if that wasn't strenuous enough for me to digest; this graceful bank decided to do me one better!<br />On the 06th of March 2017 at 19H30 a woman who introduced herself as Nadine and represents Standard Bank V&A Waterfront Cape Town decided to invite herself to my residence; unnannounced, way past operating hours and forcefully demanded access past security so she can "knock on my door and see if it's really me" in her words.</p> <p>Words can not begin to describe how disgusted i am by this vile act.<br />At what point does Standard Bank conduct their business legally and reputably?<br />At what point does it occur to them that respect must be their first order of approach? <br />Or maybe it comforts them to do as you please whenever it pleases them? <br />Does it please them to discomfort me in my own home!?<br />Is this how they run their establishment?</p> <p>An immediate response from Standard Bank with detailed explaination for their misconduct would be greatly appreciated; because as it stands they are the last people i wish i was banking with.</p>

0
Replies (3)
Standard Bank
Standard Bank's reply08 Mar 2017, 08:24
Official

Thank you for your posting on Hello Peter.

We apologise for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply08 Mar 2017, 08:24
Official

Thank you for your posting on Hello Peter.

We apologise for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply09 Mar 2017, 09:31
Official

Dear Awe Nkosi

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***