Standard Bank Opens up Credit Cards Without Consent

I am absolutely disgusted by the fact that Standard Bank has opened up a Credit Card on my mother's name, without her consent, charged her a service fee and sends a statement for her to pay which was the only time she discovered she had a gold credit card (by the way she is a pensioner and has never had a bank account or any account with Standard Bank) . This was in mid January when we were first notified. We then went in to Woodstock Standard Bank to log a record of *****. We spoke to the consultant who engaged with the ***** unit who requested my mother's Absa bank statement and her ID for some strange reason. We sent all the details and so on - with no further feedback. Then guess what happens - we receive another statement - for an active credit card however the fees have been reversed. I WANT THAT CARD CANCELLED!!!!!!!