Standard Bank opening ********** accounts

Standard Bank opened an account for an individual using my name but not my ID number. The individual used a passport number and opened the account as a MR. Standard Bank then allowed this individual to deposit a cheque that was in my name, into the account of this individual. I do not bank with Std Bank.<br> <br> I approached Standard Bank to discuss the matter. Going through the call centre was a long and futile process. Finally I escalated the matter and was dealing with Selvan Naidu. Although he promised to be the main point of contact, within 24 hours he passed me onto someone else in the bank to deal with me. Finally the bank responded to state that they followed all correct processes when opening the account and that they will be refund me for my loss which amounts to approximately R147 000.<br> <br> Standard Bank is not willing to look at the matter further and denies that any ***** has occurred, when it has indeed occurred and they are fully aware of it. <br> <br> I want to know what processes standard bank has followed when opening this account, how they identified the individual, what checks and flags were raised when depositing my cheque into a newly opened account at the bank.<br>