Standard Bank only Standard

<p>I have been a client since 2005 with Standard </p> <p> I app**** online for a student loan. I was approved and submitted the documents to the branch. The capturing process took while. I spend hours waiting for assistance. Once all the papers was submitted I am still waiting for the branch to contact me, its been 5 days now i went there twice to ask for feedback and send numerous emails to the consultant . I urgently need to register for university. I phoned prestige banking 4 times to explain the process to me so i dont waste time. I also asked to be upgraded to professional banking account for a month now. I made contact with another bank I was assisted in no time. 11 years a client I guess your just a account at the end. </p>