Standard Bank Only Know How To Provide Pathetic Service To Their Clients

For those of you who have had to use Standard Banks Card division Customer Service you will know what I am saying is true in that Standard Bank has No Customer Service.

My problem started when I received an sms from Standard Bank offering me an increase on my credit card limit and that should I be interested I merely had to send a return sms with the word “limit”. After giving it, some thought for a number of days I decided to take up their offer and sent the sms on the 30th January 2019. On the 31st January 2019, I received a call from one of their consultants but unfortunately, I was busy in a meeting so I asked that they please call me back the next day, which they duly did. After answering all the questions they asked I was advised that I did qualify for the increase in my limit and it would be loaded onto my card be Wednesday the 6th February. By Wednesday the 13th February, the limit increase had still not been loaded so I phoned their call centre and spoke to a lady who said she had escalated it to her manager and I would receive a call within 24 hours, this call lasted nearly 19 minutes. By Friday the 15th I still had not received a call so I once again I phoned their call centre and spoke to a lady who advised that she had once again escalated it to her superiors and that she would send me an sms with a reference number and would call me back by close of business. This call lasted nearly 23 minutes. Needless to say, no sms or phone call was received so on the 16th I once again phoned their call centre and requested to speak to management as I wished to lodge a complaint about Standard Banks extremely poor service. Arnold took the call and apologised profusely for the inconvenience I had experienced and promised to phone my back on Monday the 18th.

You can guess no call was received and hence why I am now airing my view on Hello Peter that Standard Bank has no interest in their clients for which I have been one for over 20 years. They also have not a clue on what the word “service” means so quite frankly they can keep their limit increase and I will secure another banking service and card provider.