Standard Bank Only good at collecting . BAD Processes

<p>1)I had an issue with the standard bank app, forgot my password.</p> <p>When I tried to reset, the app told me to go to branch, I have been at the branch couple of times, the consultant didn’t know what to do, at some point she wanted to charge me for a new card just for wanting to reset a password. I have logged and logged calls and escelation, its 3 weeks later, I still cant access my APP, IB even USSD</p> <p> </p> <p>2) today I check my bank statement, only to find that they have DEBITED me twice for my car. When I call them they tell me they GOING TO RETURN MY MORNEY BY THE 9TH OF NOV. I want my money NOW SBSA. Your errors must not affect me. 16 Billion later you still cant service your customers. I am very seriously weighing my options with regards to moving my accounts. THIS IS UNACCEPTABLE !!!</p>