Standard Bank only fails again to deliver

Yesterday I was forced to call Standard Bank. My debit card suddenly disappeared from my mobile app. I could neither pay at cash points nor withdraw cash. After holding for 22 minutes, I was told that the card was not active. When I asked why, the lady told me that it had probably deactivated by itself. This morning - not surprisingly so as Standard Bank always have meltdowns at the end of en beginning of months - I couldn't do eft's. Neither could I change my monthly limit. I called customer care line. Was put on hold with all the usual extras. Nonsense about high call volumes - yes if you can't perform, you should know that is what will happen - they played that horrible music which only succeeds in getting one's blood boiling. 17 min of holding I gave up. I give up. Their service is absolutely **********. pull yourselves towards yourself or have you no shame?