MC
Martin C
1 reviews | Active since Dec 2010
05 Nov 2020, 08:18
Standard Bank Online Systems Failing and Faulty, VERY CONCERNING!!!!
The internet banking is falling apart. Last week I changed the payment amount on a scheduled payment, but the previous amount went off my account. The next day all but 2 of my scheduled payments disappeared off my profile. One of them I changed the amount to go off yesterday, and to today the previous amount went off my account. I've set up new scheduled payments, but now I'm concerned it might go off double the next time they come up. Also I noticed if I load a scheduled payment from my mobile app, it is not visible in the normal internet banking app. This is so worrying that I'm considering moving my banking to another bank.
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Replies (5)0
Replies (5)
Standard Bank's replyOfficial
05 Nov 2020, 10:44Good day Martin,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre
Standard Bank's reply05 Nov 2020, 10:44
Official
Good day Martin,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre
Standard Bank's replyOfficial
11 Nov 2020, 15:29Hello Martin
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply11 Nov 2020, 15:29
Official
Hello Martin
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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MC
Martin C's updateReviewer Update
19 Nov 2020, 13:28I've not received any email from you. Please phone if you want details. You probably used my old email address that took me 4 months to get it changed to get my statement sent to the correct address.
Secondly, most of my scheduled payments disappeared again today. I'm really getting worried and frustrated with your ability to get things sorted out quickly. I'm starting my research to move my banking as Standard Bank is obviously loosing control of their online banking.
Secondly, most of my scheduled payments disappeared again today. I'm really getting worried and frustrated with your ability to get things sorted out quickly. I'm starting my research to move my banking as Standard Bank is obviously loosing control of their online banking.
MC
Martin C's update19 Nov 2020, 13:28
Reviewer Update
I've not received any email from you. Please phone if you want details. You probably used my old email address that took me 4 months to get it changed to get my statement sent to the correct address.
Secondly, most of my scheduled payments disappeared again today. I'm really getting worried and frustrated with your ability to get things sorted out quickly. I'm starting my research to move my banking as Standard Bank is obviously loosing control of their online banking.
Secondly, most of my scheduled payments disappeared again today. I'm really getting worried and frustrated with your ability to get things sorted out quickly. I'm starting my research to move my banking as Standard Bank is obviously loosing control of their online banking.
MC
Martin C's updateReviewer Update
29 Nov 2020, 19:41Still no one getting back to. Standard Bank sent a sms acknowledging they had problems with scheduled payments. but requesting people should contact them if they have problems. ***?
Today I got a notification email of a payment scheduled for 1 Dec, but the amount on the email and the amount set up in my banking is not the same, so which amount will be paid?
Today I got a notification email of a payment scheduled for 1 Dec, but the amount on the email and the amount set up in my banking is not the same, so which amount will be paid?
MC
Martin C's update29 Nov 2020, 19:41
Reviewer Update
Still no one getting back to. Standard Bank sent a sms acknowledging they had problems with scheduled payments. but requesting people should contact them if they have problems. ***?
Today I got a notification email of a payment scheduled for 1 Dec, but the amount on the email and the amount set up in my banking is not the same, so which amount will be paid?
Today I got a notification email of a payment scheduled for 1 Dec, but the amount on the email and the amount set up in my banking is not the same, so which amount will be paid?
Standard Bank's replyOfficial
15 Dec 2020, 09:19Hello Martin
Thank you for posting your comment.
As per our telephone conversation today 15 December 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
As per our telephone conversation today 15 December 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply15 Dec 2020, 09:19
Official
Hello Martin
Thank you for posting your comment.
As per our telephone conversation today 15 December 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
As per our telephone conversation today 15 December 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***