KM
Khathu M
1 reviews | Active since Feb 2015
24 Oct 2022, 13:41
Standard Bank online share trading terrible experience
My online share trading account has FICA lock on it. I have sent through my FICA documents and got a response that it was resolved. I tried to book a trade, then was told that the lock was because i need to deposit money, i have since deposited money but now my account says it has a fica lock again.... This is absolutely hocking service, whenever i try to call the call centre i get put on hold for 30mins+ with no reolsution
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Standard Bank's replyOfficial
24 Oct 2022, 13:45Hi Khathu
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply24 Oct 2022, 13:45
Official
Hi Khathu
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team