Standard Bank Online Service

I was in an armed *******. Stop my cards and suspend the bank notifications to my cell phone so the ******s could not see the action on my internet banking. Got my new cards. Reactivate notifications to my cell phone again. Try to log into internet banking with no success. Call the client services. They could not help me after a 1 hour 1 min 29 sec, call. The lady told me that she will call me back the next day because she's going home now. I told her it's unacceptable, I need to pay my creditors. She told me her supervisor will call me back as soon as she finished her telephone conversation. Two hours later and NOTHING. This service after being a client for more than 30 years. Does Standard Bank really care about their services and image? Will they ever listen to the recorded call?