STANDARD BANK ONLINE NON RESPONSE TO COMMUNICATIONS

Online banking is essential these days. But when there is a technical hiccup it becomes important to quickly resolve. For me there are potential liabilities if I fail to address matters. Eg currently I have a SARS payment logged, but it has to be authorized in "Mybills" on the online platform. Currently my site just freezes. I phoned the call centre countless times--but no success. My experience is that when the wait time exceeds 12 minutes the call just cuts-off. A 0851 number The cost of a 0861 number is borne by the bank's client. my cost must now be around R50 and I have yet to access a human being. I emailed the given address and received an auto-response addressed to "Dear Valued Client" and then goes on to promise to resolve within 24 hours. NADA. Another email generates the same Dear Valued Client--but nothing else. I spent time with lovely staff at a Branch--much empathy--but sorry they cannot help nor can they assist to authorize my SARS payment. I now incur a SARS penalty and black mark against my name. The one good thing from the branch was the empathy as they knew it was often "mission impossible" to get through to the call centre. They allowed me access to their PCs to try and login to my online banking--but again, screen frozen. This helped me as I could exclude the possibility of their being a problem with my PC or Wi-Fi. I then twice escalated to Complaints. Sadly the Standard bank complaints dept doesn't even generate an auto response/acknowledgement. Attempts to phone the Bank to try and get through to a mgr or pointless--I have been though that hell once before. So far, this incident has cost me 1 and 1/2 days of my time, SARS penalties and embarrassment for being unable to make payments on time.. The call centre, the given email address, and the complaints email address do not generate a response. I am clueless on how to access a Standard bank human being . Does anyone have any idea? John