CVdM
Charl Van der Merwe

1 reviews | Active since Oct 2010

23 Feb 2018, 16:42

Standard Bank online full of glitches

Standard Bank online suck.

Go with FNB. Each month it is the same issue. Trying to buy electricity online and keep getting errors. Un-explainable errors. Just random glitches in the site. And they don't know what is happening. Every time it's something different. That is not safe Standard Bank and most of all, you wasted my time. Don't even reply with that stupid automated pc response, just fix your site.

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Replies (2)
Standard Bank
Standard Bank's reply24 Feb 2018, 02:57
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Standard Bank
Standard Bank's reply26 Feb 2018, 13:44
Official

Dear Charl

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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