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Mumtaz M

1 reviews | Active since Nov 2020

05 Nov 2020, 13:25

Standard bank online forex

Be careful of standard banks business online international payments after you fill in the details it will take days while your payment is being processed eventually you will get tired of waiting and tell them to cancel it. They will tell you to email them to cancel it. They wont tell you first about the cancellation charges and how much they will just cancel it. On the phone they will tell you that you wont loose any money of it gets better on the exchange than they will charge you over R7000.The person by the name of Lize bolleurs will you this than a Monica will email you rudely telling you about liability of the cancellation fees than when you email her back it will say shes out of office.

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Replies (1)
Standard Bank
Standard Bank's reply05 Nov 2020, 13:49
Official
Good day Mumtaz,
Thank you for posting your comments. 
Your matter was escalated accordingly.  We will revert to you as soon as possible. 
We apologize for the inconvenience and undue frustration, this has caused. 
Kind regards
Complaints Resolution Centre