Standard Bank online facilities sucks

Standard Bank employees people that don't know what they are doing. My banking app dashboard which includes my Stanlib accounts is not the same as my internet banking dashboard. There is a mismatch of my Stanlib accounts. The 2 should be mirror images of each other. I have followed all the necessary procedures to get this resolved. I have been dealing with a Andray Booysen from their I.T department. He doesn't seem to know what he is doing and keeps asking for screenshots, which i have been sending to him in order for him to send to the software developers. This is totally not on.