1 reviews | Active since Aug 2018
Standard Bank Online Division is Useless
Terrible service. App**** for online loan 13 January 2020, visited a branch the next day as directed and have forwarded the requested documentation FOUR times already, with zero acknowledgement or feedback. I began calling to follow up on 15 January 2020 and have spoken to many different people, all tried very hard to help me and were very pleasant however the Online Division is worse than pathetic. They appear not to provide feedback even to the internal queries which have been raised. I placed an official complaint today, 17 January 2020, and am still awaiting feedback on that matter. The Team Leader for the Online Division is either *********** or uninterested, this is absolutely disgusting. Standard Bank is way over the time frame indicated to me (24-48 hours) and I cannot even make my application elsewhere as I accepted the Debi-Check Mandate already and this loan is reflecting on my credit record yet I have not even received feedback let alone the funds.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***