Standard bank online credit card application nightmare.

App**** for a credit card online,got a pre approval,reference number tb-lo1ya ,I have not been contacted once regarding my application,i call in everyday to follow up on this application and all i get is sorry we cannot help you,as your application goes to a third party as i have app**** online,I am confused as I app**** on the standard bank website,call the standard bank call centre like everyday hoping someone would help me all I get is sorry we cannot assist if standard bank cannot assist who can???i do not bank with standard bank and the experience i am having makes me to not want to give standard bank any business,the service is poor and the client service sucks for a major bank,spoke to a team leader in the credit card division who promised to assist but never got back to me,is this how standard bank treats all potential customers??????,I would really appreciate some feedback regarding my application.i can be contacted on ********** 112 in case you guys want to use the "we couldn't get hold of you one"