Standard Bank Online CC application provider, does not work

I was encouraged to apply for a credit card from Clearscore.co.za, It directed me to standard banks online card application. This was done on the 16th Dec 2021. I received an SMS to say my application is being processed, then shortly afterwards a sms from Experian of a enquiry done on my credit profile. Then radio silence. So I contacted Standard Bank to enquire what was happening and to my shock they had no application for me at all on their system and tried to put me through to a department that would help but that department had no options and then the phone call was ended. I then received an email on the same day asking for documentation which i obliged and sent, again since then and still up to date i have had no further feedback and they have all my documentation and identity documentation. Please Standard bank can you provide feedback and let me know who i can phone to get answers. I have emailed this address *** and called your call center etc but no one knows anything