Standard Bank Online banking

I was sharing my Personal internet banking with the Body corporate of our complex. I didn't want this but the consultant assured me there would be not problem. She was Right, for a number of years I had my Personal banking & the Business banking for the Body corporate when I needed to make payments as I was the Chair-lady. Then we all voted to get a Management agent to run our complex. They have an ABSA account so I was asked to close the complex Standard Bank account. I went into the bank all the relevant laws were followed & the account was closed. I asked numerous time if this would affect my Online Banking, they said No !!! But since this has happened I Cannot log In to my Online banking !!! I send 2hrs on 27 Fri Nov at Green Stone Standard Bank to fix this, I was given the following reference but I got a new phone & now I can't find it!!! The consultant told me this should not have happened, he didn't know why it happened & he said a higher IT expert was lodged to deal with my problem. He said they work throughout the week-end & someone would call me soon. I have heard nothing & I have had this account for many years & if it's not resolved Soon I will have to close it 7 go to another bank that can help me !!! I need to make payments Urgently its over a month I am struggling with this Online account to make payments. I have a ATM card so I was advised to use it at the ATM to make payments BUT now the ATM tells me the card is faulty because it's an old card!!!! I must go back to the branch.