Standard Bank one sided decisions.

As a 50+ year client of Standard Bank, I am seriously considering changing banks. With my month-end account statement, I detected a deduction, my updates subscription, which I never authorised or subscribed to. On enquiry I was informed that Standard Bank decided, one sided without the clients consent, to charge for the SMS send regarding transactions on my account. According to the person assisting me, Standard Bank did send out a communique regarding this decision last year December which I never received and when I informed her that I did not receive such a notification, she referred to the banking abb. On scrutinising the banking abb on my cell phone I could not get such a notification which again, as in the past, I must conclude as a quick lie to get out of a tight corner. As stated, I never subscribed or agreed by authorising such deduction. My account, Elite, was marketed as a leading account with a lot of extras which included the informing and update of any transaction on my account. Why am I paying a monthly fee as well as a service fee? This one sided decisions of Standard Bank is costly to the client and start costing quite a pretty penny.