TM
Thabo M
1 reviews | Active since Nov 2019
04 Feb 2020, 13:54
Standard bank once again taking my money.
For the last 3 months, this bank has been charging me R69 for an overdraft service of which I do not have under my account. Meaning should I had not checked my bank statements this money would be going out until who knows when. The other week I had a problem where the bank debited on a day I did not agree upon and an amount that was not agreed upon. I have lost all trust and regret leaving my previous bank which has much fewer bank charges and iv never encountered such problems. whether charging me for something I don't have is theft or ***** I don't know but something needs to be done. I'm not going to be banking with a company I do not trust
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
05 Feb 2020, 03:52Hello Thabo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
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Standard Bank's reply05 Feb 2020, 03:52
Official
Hello Thabo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
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*** (fax)
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TM
Thabo M's updateReviewer Update
07 Feb 2020, 09:32It's been 3 days since I have logged my complaint and nothing is being done. I'm sure to let everyone I can reach know about this poor service and frustrating customer service. I don't see standard banks doing well or existing at all in the next 2 years. given the other complaints iv been reading on this site. what about the people who do not complain on hallo peter as well. I'm ashamed to be a customer of such an institution. This is appalling, to say the least. might as well move back to my previous banker
TM
Thabo M's update07 Feb 2020, 09:32
Reviewer Update
It's been 3 days since I have logged my complaint and nothing is being done. I'm sure to let everyone I can reach know about this poor service and frustrating customer service. I don't see standard banks doing well or existing at all in the next 2 years. given the other complaints iv been reading on this site. what about the people who do not complain on hallo peter as well. I'm ashamed to be a customer of such an institution. This is appalling, to say the least. might as well move back to my previous banker
Standard Bank's replyOfficial
17 Feb 2020, 13:57Dear Thabo Mojahi
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply17 Feb 2020, 13:57
Official
Dear Thabo Mojahi
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded.
Kind regards
Clint Petersen
Complaint Resolution Centre
***