Standard Bank once again NO CARE ATTITUDE

I am a Prestige Customer of Standard Bank. I phoned a few months ago to apply for an access bond. After some pillar to post they eventually said I must go to the bank to update my FICA.....Which I then did, and as I quickly advised them I did so and waited for the answer if I can get an access bond on my existing bond they denied they application because I had to cover the legal cost of the transfer first. Today I phoned then and guess what they say, before we can continue I HAVE TO GO TO THE BRANCH TO UPDATE MY FICA....what nonsense I did this already recently now they send me back.....this is one of many dissapointments in them the last couple of month. I have a lot of business with them and will now take it away!!!