Standard bank on their fault are not fixing anything

On Friday the 15th of July, I made two international payments . One for the US for $700 and one for the UK for £250. The US one went through without a hitch and got the send mail within 30 minutes. But the UK one sis not continue. I phoned standard bank 3 times on Friday (MA22196ZA***).

I was told that the system flagged it as a duplicate and paused it. There is absolutely nothing about it that’s a duplicate, absolutely nothing . I would have had to enter data on 4 different screens by mistake to make it a duplicate.

The lady said she will log a call so that the transaction gets processed. This was 4 hours after I did the transaction . 6 hours after , nothing had still happened. After holding on the phone for 20 minutes a rude woman answered that clearly had no idea what is going on around her and just transferred me back to switchboard. I then phoned again, and waited for 30 minutes , only to be told that yes it’s flagged and they can only do something about it on the 19th.

That is ridiculous. Why do I have to wait till the 19???? I tell you now if there is a cent more deducted because of currency fluctuations because your system in error flagged the transaction as duplicated , I will sue you. You are the most *********** bank in the world