SC
Sandra C

1 reviews | Active since Jun 2015

01 Jun 2015, 11:25

Standard Bank offers you worst service

Just try and make a payment electronically...and you will experience the worst service EVER!!<br> <br> More than a week ago I released money to pay my son's bond. I then tried to clear the money telephonically and after spending R100 airtime and a lot of frustration being transferred from one department to the other... I was contacted only the following day by a staff member. He then set my limit and confirmed that the money is available. I then did the transfer electronically on Saturday.<br> It is now Monday and the money went off my account, but I, nor my son received any sms or notification of the transfer, nor was the money transferred, and nobody can tell me where the money went for 3 days!!! And the problem is still not solved!<br> <br> It is still missing in action. What happens with interest in the meantime??? <br> THIS IS ***** IN MY EYES!!!!<br> <br>

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Replies (1)
Standard Bank
Standard Bank's reply02 Jun 2015, 09:05
Official
Hello Mistery Shopper,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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