AM
Aashil M

1 reviews | Active since Sept 2011

11 May 2022, 14:11

Standard Bank offers Pathetic services and have staff that gets paid a fat salary to do nothing they expect you to do their job APPALLING

Pathetic service called the customer service numerous times to query this- this is definitely duplicated as I did not visit the above mentioned store today 5 May. Please address and stop ripping customers off That’s all the relevant information needed to reverse the R60 duplication- service is appalling This is utter ridiculousness I go to the store as requested by you,tobacconist sea breeze centre Blouberg Cape Town waste my petrol they tell me the obvious I bought 30 April and wasn’t in the store 5 May so why was I charged the same amount if I wasn’t there- please contact the store and sort out urgently stop sending me on a wild goose chase when Standard bank made the error and it’s your responsibility to rectify it. Please do so immediately No ANSWER No Reply Standard bank DONT care You have the name of store the centre and the area please do your job and I expect my R60 reversal or me allowed to purchase at this store for R60 credit by first thing tomorrow morning STILL Nothing Can’t care does no work but gets paid great life Common sense is whenever I swipe it says outstanding authorisation on my app for at least 5 days, so don’t you find it strange that the 5 May I didn’t go to the store and suddenly it appears on my app and doesn’t say outstanding authorisation- stop wasting my time and rectify your mistake immediately please be professional and not behave like an *********** organisation Still awaiting urgent feedback regarding the reversal or credit- I think I take it to public platforms as I tried to be civil but I think extreme measures is the language you understand

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Replies (5)
Standard Bank
Standard Bank's reply11 May 2022, 14:34
Official
Hello Aashil

This is not the level of service we strive for. We understand your frustration and we are here to help.

We can assure you that your matter is now in the right hands. 

We would like to get you sorted as soon as possible. 

Our team will be in touch. 

Kind regards

Standard Bank Help Centre
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AM
Aashil M's update12 May 2022, 15:44
Reviewer Update
Again another duplication- please this is ****************! Can’t understand hi how unprofessional this is seriously considering moving my account to FNB why is all my transactions awaiting authorisation and when you put through you duplicate it ? How can it be me twice in a week??? What nonsense is this


AM
Aashil M's update12 May 2022, 16:23
Reviewer Update
Furthermore Again another duplication- please this is ****************! Can’t understand hi how unprofessional this is seriously considering moving my account to FNB why is all my transactions awaiting authorisation and when you put through you duplicate it ? How can it be me twice in a week??? What nonsense is this

That’s total 3 duplication- R60 tobacconist + R221.72 Tops Blouberg + R56.84 Kwikspar Blouberg = R338.56 plus interest Furthermore please make sure my purchase today from kwikspar Blouberg R45.99 is not duplicated at a later date
AM
Aashil M's update12 May 2022, 17:16
Reviewer Update
This is deeply disturbing, personally think Standard Bank has lost most credibility and the general public surely wouldn’t be able to Trust Standard Bank as their hard earned money will be ******. Please review my account and make sure there’s no more duplication of transactions I need all my funds which was duplicated back in my account like Yesterday ASAP -
Standard Bank
Standard Bank's reply13 May 2022, 13:20
Official
Hello Aashil 

Thank you for reaching our to us.

Please note that our team is currently dealing with this matter.

We will be in touch with further feedback.

Kind regards

Standard Bank Help Centre 
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