KB
Kim B

1 reviews | Active since Nov 2018

06 Nov 2018, 08:49

STANDARD BANK OFFERS BELOW STANDARD SERVICE

When you choose to join to a bank, what you are actually saying is that i am trusting you to look after my hard earned money. I could entrust it to numerous other banks, but i am trusting you. And trust is a word that standard bank uses in their advertising. "why your next move should be with us - we're ready to listen" (phone the international call centre and hold for a lifetime at your own expense only to hear sorry we can't help you) "why your next move should be with us - we can be trusted" (23 unauthorised transactions have gone off of this account over the last 6 months even after it was brought to their attention that *****elent activity is occurring on this account, SO MUCH FOR TRUST. "why your next move should be with us - we make life easy" have you tried getting hold of someone at standard bank! numerous emails no reply! manage your account from wherever you are they are say---until you pick up a problem and you are halfway across the world and then try to get them to help you which should be as easy as sending an email - unless nobody replies. So much for trusting them to look after you and your money. "why your next move should be with us - we put you in control" 23 unauthorised transactions going off my account which I have no control over because Standard bank is just allowing it, even though I have informed them that someone somewhere is loading false debit orders onto my account. And new ones keep cropping up all the time and I HAVE NO CONTROL OVER IT!! WHY IS MY BANK NOT HELPING ME~! I AM TRUSTING THEM TO LOOK AFTER MY MONEY AND THEY ARE ALLOWING THIS TO HAPPEN. THEY ARE OFFERING ME NO SUPPORT, NO RECOURSE! THEY CAN'T EVEN ANSWER MY EMAILS! AND I PAY THEM FOR THIS KIND OF SERVICE! I HAVE BEEN WITH THIS BANK FOR YEARS, FOR YEARS THEY HAVE BEEN COLLECTING BANK FEES FROM ME FOR THE COST OF LOOKING AFTER MY ACCOUNT AND THIS IS HOW THEY LOOK AFTER IT!

0
Replies (1)
Standard Bank
Standard Bank's reply06 Nov 2018, 11:12
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
***
*** (fax)
***