Standard Bank offering a non-existent product

I have made seven calls to Standard Bank today, both to General Banking and to Vehicle and Asset Finance. I have also personally spoken to a Prestige Banker at Standard Bank Centurion branch. I am trying to pay off my vehicle financing faster, and Standard Bank offers this facility through what is called AccessFinance. It is clearly advertised on the Standard Bank website: [URL Removed] . <br> <br> NOT A SINGLE PERSON AT STANDARD BANK, INCLUDING MY PRESTIGE BANKER, IS AWARE OF THE ACCESSFINANCE PRODUCT, OR HOW I CAN ARRANGE IT! I keep getting told by the call centre to telephone ***/8750, but no-one appears to work in that department, because no-one picks up! Not even the Call Centre agent was able to reach them. Does the AccessFinance product even exist?! It doesn't seem like it.