1 reviews | Active since Aug 2010
Standard Bank obviously does not need our business
I app**** for vehicle finance via Standard Bank, who has been my bank for over a decade, has all my info, bonds etc, and was declined eventually after nearly a week of constantly following up with them. I app**** with the exact same info at other institutions and was granted my choice of finance options that same morning. <br> <br> I immediately complained online and to my private banker. This was on the 29th of July 2015. I have up until now yet to receive a response from anyone to follow up or remedy this situation. So no matter how much history, perceived \perks"you may have they seem to care very little about the relationship or service you receive.<br> <br> If any other banks wish to take over my business please feel free to contact me."""
Please accept my sincere apologies for the breakdown in service that you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
This matter is being investigated and I will refer back as soon as possible.
Kind regards
Penny Rabe
Please accept my sincere apologies for the breakdown in service that you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
This matter is being investigated and I will refer back as soon as possible.
Kind regards
Penny Rabe