jJ
jjbhuda J
1 reviews | Active since Jul 2016
20 Jan 2020, 14:52
Standard bank now willing to solve my issue SR: ***
I am now sitting with this issue, service request: *** since December 2019, 2x Debit orders of an unsuccessful loan debited my account twice, November 2019 and December 2019. I went to the standard bank branches(Pretoria Mid City and Wonder Park) 5 times, made 7 long calls to standard bank and wrote on their complaint page. till now no one the entire bank can help or willing to help to refund my money. I am so disappointed and tired of the energy, time and money I spend to follow up on this issue,
What is disappointing further for me as customer is that every time I contact or visit, they tell me promises and when nothing happens, no one contact me to say what is holding up. why????
Johannes ***
Helpful (0)
Replies (8)0
Replies (8)jJ
jjbhuda J's updateReviewer Update
20 Jan 2020, 14:54Standard bank not willing to solve my issue SR:
jJ
jjbhuda J's update20 Jan 2020, 14:54
Reviewer Update
Standard bank not willing to solve my issue SR:
jJ
I am now sitting with this issue, service request: ********** since December 2019, 2x Debit orders of an unsuccessful loan debited my account twice, November 2019 and December 2019. I went to the standard bank branches(Pretoria Mid City and Wonder Park) 5 times, made 7 long calls to standard bank and wrote on their complaint page. till now no one the entire bank can help or willing to help to refund my money. I am so disappointed and tired of the energy, time and money I spend to follow up on this issue,
What is disappointing further for me as customer is that every time I contact or visit, they tell me promises and when nothing happens, no one contact me to say what is holding up. why????
Johannes
**********
jjbhuda J's updateReviewer Update
21 Jan 2020, 09:57Standard bank is not willing to solve my issue SR: **********
I am now sitting with this issue, service request: ********** since December 2019, 2x Debit orders of an unsuccessful loan debited my account twice, November 2019 and December 2019. I went to the standard bank branches(Pretoria Mid City and Wonder Park) 5 times, made 7 long calls to standard bank and wrote on their complaint page. till now no one the entire bank can help or willing to help to refund my money. I am so disappointed and tired of the energy, time and money I spend to follow up on this issue,
What is disappointing further for me as customer is that every time I contact or visit, they tell me promises and when nothing happens, no one contact me to say what is holding up. why????
Johannes
**********
jJ
jjbhuda J's update21 Jan 2020, 09:57
Reviewer Update
Standard bank is not willing to solve my issue SR: **********
I am now sitting with this issue, service request: ********** since December 2019, 2x Debit orders of an unsuccessful loan debited my account twice, November 2019 and December 2019. I went to the standard bank branches(Pretoria Mid City and Wonder Park) 5 times, made 7 long calls to standard bank and wrote on their complaint page. till now no one the entire bank can help or willing to help to refund my money. I am so disappointed and tired of the energy, time and money I spend to follow up on this issue,
What is disappointing further for me as customer is that every time I contact or visit, they tell me promises and when nothing happens, no one contact me to say what is holding up. why????
Johannes
**********
jJ
jjbhuda J's updateReviewer Update
21 Jan 2020, 10:13At this point I realize that the bank doesn't care about my issue, otherwise I just need to find a plan myself, can someone help me to switch to another Bank
jJ
jjbhuda J's update21 Jan 2020, 10:13
Reviewer Update
At this point I realize that the bank doesn't care about my issue, otherwise I just need to find a plan myself, can someone help me to switch to another Bank
Standard Bank's replyOfficial
23 Jan 2020, 11:07Dear Johannes Bhuda
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply23 Jan 2020, 11:07
Official
Dear Johannes Bhuda
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
04 Feb 2020, 13:25Dear Johannes Bhuda
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply04 Feb 2020, 13:25
Official
Dear Johannes Bhuda
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
jJ
jjbhuda J's updateReviewer Update
05 Feb 2020, 15:40My issue is not resolved, no even a single e-mails sent to me, I have checked all my entire inbox even junk mails, the only emails I got from standard bank are statements, Kindly stop buying time and solve my issue. And if you needed information you could have called instead
STOP BUYING TIME, I NEED MY MONEY and I WONT GIVE UP, If this is how you treat your clients tell me directly so that I do not further waste my time
STOP BUYING TIME, I NEED MY MONEY and I WONT GIVE UP, If this is how you treat your clients tell me directly so that I do not further waste my time
jJ
jjbhuda J's update05 Feb 2020, 15:40
Reviewer Update
My issue is not resolved, no even a single e-mails sent to me, I have checked all my entire inbox even junk mails, the only emails I got from standard bank are statements, Kindly stop buying time and solve my issue. And if you needed information you could have called instead
STOP BUYING TIME, I NEED MY MONEY and I WONT GIVE UP, If this is how you treat your clients tell me directly so that I do not further waste my time
STOP BUYING TIME, I NEED MY MONEY and I WONT GIVE UP, If this is how you treat your clients tell me directly so that I do not further waste my time
jJ
jjbhuda J's updateReviewer Update
06 Feb 2020, 13:58Thanks my issue is resolved today, got my money paid back into my account.
jJ
jjbhuda J's update06 Feb 2020, 13:58
Reviewer Update
Thanks my issue is resolved today, got my money paid back into my account.
jJ
jjbhuda J's updateReviewer Update
06 Oct 2020, 11:30Good day, Please help, I am very disappointed with regards to this account( unsuccessful loan that we cancelled to proceed with), we resolved that I was returned my money that was debited wrongfully with an unsuccessful loan, now I get my Credit Report saying that I failed to make payments since January 2020 on the loan, it affected me so negative now WHY WHY WHY, I am getting non ending frustrations with you, especially regarding this loan
jJ
jjbhuda J's update06 Oct 2020, 11:30
Reviewer Update
Good day, Please help, I am very disappointed with regards to this account( unsuccessful loan that we cancelled to proceed with), we resolved that I was returned my money that was debited wrongfully with an unsuccessful loan, now I get my Credit Report saying that I failed to make payments since January 2020 on the loan, it affected me so negative now WHY WHY WHY, I am getting non ending frustrations with you, especially regarding this loan