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john E

1 reviews | Active since Feb 2015

25 Feb 2015, 08:09

STANDARD BANK NOW FEELS THEY CAN LECTURE YOU!!!!!!

I have used my app for the last few months since opening the account to see payments due etc. I have never missed a payment on my blue bean card and in most cases have paid more then installment due. This morning i get a call to say i am overdrawn and was subsequently interrogated as to why. I explained to the \ call centre agent"that there was funds available the day before and that if i was overdrawn it was my bank charges that had pushed me over limit"

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Replies (1)
Standard Bank
Standard Bank's reply25 Feb 2015, 10:27
Official
Hello averagejoe187,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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