CB
Charles B
1 reviews | Active since Jun 2010
10 Jun 2024, 10:15
Standard Bank notifications being sent to an email address; not mine
I would greatly appreciate Standard Bank rectifying this concern I am advised by past associates that Standard Bank notifications on my account are being sent to them, an email address I stopped using in 2012
The associates are and have been able to see processes on my account, including bank balances, credits and debits
I have been into my Standard Bank Online and I cannot find a way to stop this as this email address (not mine) is not present as a choice to motivate
I do not want or need notifications as I use Standard Bank frequently online and can see actions on my part
Kind regards
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
10 Jun 2024, 10:17Hi Charles
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Jun 2024, 10:17
Official
Hi Charles
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
11 Jun 2024, 12:51Hi Charles
Please note that we have tried contacting you but sadly could not get hold of you. Please let us know when we can contact you.
Kindest regards,
Please note that we have tried contacting you but sadly could not get hold of you. Please let us know when we can contact you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply11 Jun 2024, 12:51
Official
Hi Charles
Please note that we have tried contacting you but sadly could not get hold of you. Please let us know when we can contact you.
Kindest regards,
Please note that we have tried contacting you but sadly could not get hold of you. Please let us know when we can contact you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
11 Jun 2024, 15:56 Hi Charles
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply11 Jun 2024, 15:56
Official
Hi Charles
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's replyOfficial
12 Jun 2024, 11:38Hi Charles
Please let us know when we can contact you to assist further regarding the matter.
Kindest regards,
Please let us know when we can contact you to assist further regarding the matter.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply12 Jun 2024, 11:38
Official
Hi Charles
Please let us know when we can contact you to assist further regarding the matter.
Kindest regards,
Please let us know when we can contact you to assist further regarding the matter.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's replyOfficial
12 Jun 2024, 11:53Hi Charles
We appreciate you taking our call. thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
We appreciate you taking our call. thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply12 Jun 2024, 11:53
Official
Hi Charles
We appreciate you taking our call. thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
We appreciate you taking our call. thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team