"Standard Bank" - nothing "Standard" or "Bank" about it!

It's been months since I closed my Standard Bank accounts due to bad service, however it seems like the torture of having to deal with them continues.

I settled my Standard Bank student loan 2 months ago, yet last Friday my FNB account was debited with R2470 for repayment of said student loan. 1. Why do I have to physically go into a branch to tell Standard Bank that the balance on my loan is 0? Surely they should be able to see that. 2. Why was I debited if the loan had been settled?

So I had to go into a branch to sort out the issue of my missing R2470 since it hadn't cleared in the loan account by then. The branch manager and a clerk told me that I needed to officially close the loan account and the R2470 would be reversed into back into my FNB account. Needless to say - that did not happen.

After spending more than an hour on Monday and again today (Wednesday) on a telephonic merry-go-round of incompetence I still have zero answers and zero of my R2470 back.

Standard Bank, a bank that aims to close the majority of its branches yet cannot provide any form service outside of a branch.

I would be ashamed to be associated with Standard Bank in any way or form. I am disgusted.