Standard bank not worth continuing having an account

I want tobuse this opportunity to inform Standard bank that I will be closing my Prestige account end of this month and will be moving on to Capitec, after more than 20 years with Standard. It's not that I want to, but lately the service of Standard bank was relly below par.

Here is a few reasons why I got fed up with Standard bank....

I recently got notified by your ***** dept that unauthorized deductions was made from my gold card. They cancelled my gold visa cheque card and told me I would recieve an sms in 5 to 7 days to get my new card. It never happened and the branch say no card has even been ordered.

My other card the titanium card's tap function is not working. I went to the branch and they told me they cannot see any fault. I phoned customer service and they told my the tap function was not activated. And the assured me they have activated it now. Still not working.

Standard bank claim their system sgow I am under debt review, which for years I am not anymore. They told me to get an exemption letter from the debt councilor. The debt councellor company does not even exist anymore and the person I got hold of told me I cannot get such letter because I voluntarily withdrawn from debt councelling in 2015 and paid off all the debt. They refered me to the NCR. The NCR supp**** me with confirmation I am not currently under debt review. Standard bank did not accept this confirmarion.

My name is clear and good on all Credit Buro reports and DO NOT even indicate that I am on debt review. Only Standard bank.

Because of this apparently Standard bank refuse to give me a credit card, refuse to take over my home loan from Absa (wich Homeloans sa did without any problems) refused to give me vehicle finance (wich I could choose between both Wesbank and MFC) and refuse to give me an overdraft on my account or a personal loan.

As such one wants all your stuff at one bank, but Standard bank does not help even a loyal customer of 25 years. I now have a useless prestige account that I can only use as a savings account with Standard. MFC vehicle finance and Bond at SA Home loans.

Capitec gave me a bank account, credit card and personal loan. So obviously it will be a better optiin to bank there than to pay very excessive banking fees at Standard bank over R200 pm for a totally useless account. R50 for immediate payment on the app while Capitec charges R8 for same.

It was a long journey with Standard but they didn't want to help me so I am now moving on. There has just been too many hiccups lately. Good bye Standard bank.