Standard bank not willing to help

Item: Standard Bank
Rating: 1
Author: Zintle M

I was depositing money at a Standard bank atm on a Sunday. The atm retracted some if the money. I reported to the branch and I've been calling standard bank. They told me it can be resolved after 7 days. The money is needed urgently and they are not willing to help. When I call standard bank they tell me they don't help if its the atm that's inside a branch. I've been calling them everyday with my atm and I'm getting different stories. Please help

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

12 Mar 2019, 11:54

Dear Zintle

Thank for your posting.

We do apologize for the inconvenience caused to you.

One of consultants will be in contact with you shortly.

Regards,

Complaint Resolution Centre
Tel:***
***

Standard Bank's reply12 Mar 2019, 11:54

Official

Dear Zintle

Thank for your posting.

We do apologize for the inconvenience caused to you.

One of consultants will be in contact with you shortly.

Regards,

Complaint Resolution Centre
Tel:***
***

Zintle M's updateReviewer Update

12 Mar 2019, 17:27

I haven't received a call from your consultants

Zintle M's update12 Mar 2019, 17:27

Reviewer Update

I haven't received a call from your consultants

Standard Bank's replyOfficial

14 Mar 2019, 09:36

Dear Zintle Mpumlwana

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Standard Bank's reply14 Mar 2019, 09:36

Official