Standard bank not updating my details on credit bureaue and refuse to assist

<p>I app**** for a Homeloan, the finance institution cameback and indicated that when they check my credit profile, there is amount of R143 that i owe to standard bank, which is in arrears. I am not aware of this amount of money as i always pay my debt on time. The finance institution indicated that i need to get a confirmation from the bank which indicates that this account is uptodate. I called standard bank credit card division and explained this problem to them on Wednesday last week, they checked the account on the system and indicated that the account is uptodate, but transferred my call to customer care as the account is not in arrears. I explained the problem to customer care and they advised me to go to the branch. I visited the branch on the same day , in Paul Kruger square, and explained my problem to Juliette mogadima. I also explained that i did ask the bank in August to update my details on credit bureaue but i am suprised they did not do so. She took my details and indicated that she will escalate this matter to her boss, but i am not longer getting any feedback from them. Please assist as i am now being punished for the outstanding payment i am not aware of. The bank is sending me from pillar to post.</p>