Standard Bank not updating ITC and hence acting in neglicence

Good afternoon Standard Bank.

I am writing this review with a heavy heart, due to the fact that I was planning on moving my FNB Private Wealth account over to Standard Bank, as my wife, which is a Private Banking customer with Standard Bank. Recently I paid up two accounts - two credit cards which I had with Standard Bank. Today we actually drew a credit report from Transunion ITC, just to discover that Standard Bank is showing these accounts as adverse. We have never in a 5 year period missed one single payment, or short paid any amount. Standard Bank if you do not update my profiles accordingly, we will contact the NCR and Credit Ombudsman to declare negligence. Yes, I maybe only a single customer, but negligence to only a single customer can put your banking licence at risk.