standard bank not up to standard

good day<br> <br> i received an sms asking me to call at a standard bank to provide updates on my account by providing my id and proof of address.<br> <br> i gladly did on mon 3003 and tues 3103 only to find the q was from benoni to timbaktu,<br> i approached the consultant at the front desk on 3103 and explained the situation about waiting time and no directing customers to the correct queue as i was standing in the wrong queue, i had to leave because of time constraints and if standard bank wishes to freeze my account please do so as i will cancell my account and move to another bank .<br> <br> why do i have to verify my details over and over whilst it was done according to law previously and no other bank has requested this kind of verification to date.<br> <br> in my opinion i feel that it is a waste of time to come in and verify and verify and verify whilst in can be done online somehow using otp and some other security system.<br> <br> <br> <br>