Standard bank not up to standard

To Whom this may concern:<br> <br> I am very disappointed in the lack of service/assistance. Yesterday my husband took the liberty of going in to the Durbanville branch to apply for a second home loan. Upon waiting he was assisted by a consultant and after my husband explained he needs assistance as we are new to the experience he said \well you can do it over the phone". He punched in the telephone number and left him there. Upon assistance over the phone the lady was friendly but uninformative giving little assistance/support. My husband asked if the bond registration cost would be present in the quote approval but the consultant said no. After that she gave him a name of a company and a telephone number. When my husband phoned the number it didn't exist and there is no sign of them on the internet. He emailed her to check if the information was correct but no response as he was concerned about the security since Standard Bank mixed up his credentials with another person signature before. Whats worst is we are banking with Standard bank. After this he refuses to work over the phone and want to see somebody at a branch. maybe we should take our business to another bank...<br> """