JC
Jp C
1 reviews | Active since Feb 2015
18 Jan 2024, 08:54
Standard Bank not there for their clients
App**** for Payment Holiday on my home loan as I have a huge unforeseen expense in repairing/replacing pipes due to water damage. My application was declined as payment holidays are only granted for financial hardship???? I already had to spend R 30 000+ on having this repaired and start replacing
Clearly this bank is not there to assist their customers
I was told by the agent that this is usually only considered for medical bills or loss of employment etc. It would GREAT if they then stipulate this on their website
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
18 Jan 2024, 09:05Hi Jp
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply18 Jan 2024, 09:05
Official
Hi Jp
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
JC
Jp C's updateReviewer Update
18 Jan 2024, 09:05There website does however state:
" A payment holiday won’t get rid of or reduce your debt, but it does give you some time to get back on your feet after a temporary financial setback. "
So clearly I do not understand what a financial set back is!
" A payment holiday won’t get rid of or reduce your debt, but it does give you some time to get back on your feet after a temporary financial setback. "
So clearly I do not understand what a financial set back is!
JC
Jp C's update18 Jan 2024, 09:05
Reviewer Update
There website does however state:
" A payment holiday won’t get rid of or reduce your debt, but it does give you some time to get back on your feet after a temporary financial setback. "
So clearly I do not understand what a financial set back is!
" A payment holiday won’t get rid of or reduce your debt, but it does give you some time to get back on your feet after a temporary financial setback. "
So clearly I do not understand what a financial set back is!
Standard Bank's replyOfficial
22 Jan 2024, 07:24Good day JP
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Jan 2024, 07:24
Official
Good day JP
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
23 Jan 2024, 12:24Hi Jp
We apologise for the delay. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We apologise for the delay. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Jan 2024, 12:24
Official
Hi Jp
We apologise for the delay. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We apologise for the delay. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
24 Jan 2024, 11:15Hi Jp
Your Matter is still under review. We will provide feedback once received.
Kindest regards
Standard Bank Hello Peter Team
***
Your Matter is still under review. We will provide feedback once received.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jan 2024, 11:15
Official
Hi Jp
Your Matter is still under review. We will provide feedback once received.
Kindest regards
Standard Bank Hello Peter Team
***
Your Matter is still under review. We will provide feedback once received.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
01 Feb 2024, 15:39Hi Jp
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply01 Feb 2024, 15:39
Official
Hi Jp
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***