Standard bank not taking the responsibility of the money withdrawn from my account.

Dear Hello Peter

I have lost about R14650 from my standard bank account. Initially, the R5000.00 was withdrawn, I saw the message and i attempted to block the or inform the bank though the app. Nonetheless, the app was not working that day. So i decided to call the private banker and I could not find anyone, so then I called the standard and it took so long to get hold of the consultant, then after, the second withdrawal went of after 13min of the first one. so when the consultant blocked the card it was already late.

Besides, I have attempted to communicate with my private banker who nowhere to be found, and I believe the recording of the day of the incidence where I was questioning the lady from Polokwane branch why was this a coincidence happening the same day my money was being withdrawn from the bank.

Now the standard is pointing out that this my fault, even though their app was not working. see their reply.

Dear PROF DE MOTAUNG,

“Without – Prejudice”

We (The Standard Bank of South Africa Limited” / “SBSA” / “the Bank”) refer to the matter reported on 09 December 2021 for card 454858 ******2010, with reference ***.

We thank you for your patience whilst SBSA has been reviewing the aforementioned matter.

We confirm that your card details were compromised through – Lost/****** Card. “Lost/****** card ***** is a ********** transaction that occurs on a valid issued card after the cardholder has lost his/her card, and is no longer in possession of it, or the card has been ****** from a legitimate owner”

The aforementioned assessment is based on our evaluation of the facts and documentation available to the Bank.

Note: Our statements reflect business dates only, which means any transaction on a Public Holiday, Sunday or any day after 7pm will reflect on your statement the next business day.

SBSA (The Standard Bank of SA LTD) has concluded our investigation and could not find any wrong doing on the banks part, the transactions were performed either by you, a person or persons unknown to you or the bank. We also have evidence that the original card issued to you was used to make the transactions.

The disputed withdrawals and/or transactions took place before the card was stopped. Standard Bank was not the beneficiary of the proceeds of the unauthorized transactions. In view of the foregoing, we regrettably advise that the Bank will not reimburse you.

Please note that Standard Bank remains committed to addressing crime and we will co-operate with the South African Police Services in so far as any ******** case opened by you in this matter.

This outcome is based on the information and documents that we have in our possession. If you have substantial and significant information to the contrary, you may contact us on ***or email *** and supply the necessary information and/or documentation. The matter will then be reviewed, and you will be advised of the outcome thereof.

The Bank’s rights are reserved in full.

Contact numbers Mobile : +***5 ***** hotline : +***8

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