Standard Bank not taking ***** case Seriously

My daughter received SMS to pay courier fee of R34.58. R4900 was deducted from her account this morning. She immediately phoned Standard bank. They informed her to block her card which she did. The *****sters attempted to withdraw more money but luckily could not. We have made so many calls to Standard Bank today. She had to complete a Dispute form which was sent to Standard bank. How long before they will start the investigation. Surely Standard bank must know to which account the money was paid to. If it was paid into a non Standard Bank account it takes about a day before the payment is released so why can Standard Bank not investigate and try to get the money back before it is gone. They say it can take up to 10 days for the dispute to be investigated. That is way too long as the money will be far gone by then. I am utterly shocked by the way Standard Bank is handling this ***** case. I will be keeping a close eye on the investigation and will not think twice to move to a bank that takes responsibility to assist their clients to resolve ***** cases more efficiently.