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Karlien B

1 reviews | Active since Jan 2020

16 Jan 2020, 17:21

Standard Bank not stopping exorbitant insurance premiums on home loan

I have a home loan with Standard Bank. There was a Standard Bank Insurance life policy associated with the home loan. However, the premium suddenly more than doubled without prior notice thereof to me. I lodged a complaint asking how the risk suddenly doubled, but receive a totally vague and unsatisfactory response from Standard Bank. I then proceeded to arrange my own insurance, and provided proof of this to Standard Bank in writing, I also requested that they stop deducting the gouging, exorbitant premiums because I had arranged alternative insurance. Yet, in spite of this, they are STILL gouging me by debiting the exorbitant premium from my bond. This is ******* and I demand an IMMEDIATE and FULL refund, PLUS interest, of ALL premiums *******ly deducted.

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Replies (2)
Standard Bank
Standard Bank's reply18 Jan 2020, 02:38
Official
Hello Karlien, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply05 Feb 2020, 09:12
Official
Dear Karlien Barnard

Thank you for posting your comments. 

Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
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