NJ
Nicole J

1 reviews | Active since Mar 2013

17 Mar 2020, 11:53

Standard bank - not so standard at all

My latest contact with an incorrect payment made into my account by a branch manager in Parow was amazing. Standard bank should definitely have more people like this in their employment. Thus resulted in a cascading effect of brilliant service one after the other all my issues was resolved by the Prestige Banking Manager Angelique and my amazing new banker Lolo.....

Bad experiences with previous no service had me almost changing banks but thanks to these 3 ladies, I am going to stay with a bank that really cares for the clients.

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Replies (1)
Standard Bank
Standard Bank's reply18 Mar 2020, 09:04
Official
Hello Nicole

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre

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