JK
Jan K
1 reviews | Active since Dec 2011
08 Dec 2023, 23:57
Standard Bank not serious about your cash
I found a wallet with Standard Bank banking card, drivers license and large amount of cash at my place of work. I asked for assistance from Standard Bank Pier 14 to try and trace the owner using the bank card details. The clerk advised that it 'it would be problematic' and that I should rather 'keep the wallet as the owner is likely to come and look for it.' Standard Bank is not carrying the financial interests of its clients!
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
09 Dec 2023, 01:15Dear Jan,
Thank you for bringing this matter to our attention. We sincerely apologise for the service you received at our branch. We understand your frustration and are committed to addressing this issue promptly.
To ensure a thorough investigation, we kindly request that you provide our bankers with the specific details. They will be contacting you soon to assist you further. Please rest assured that we take your feedback seriously and will work diligently to improve our service.
Once again, we apologise for any inconvenience caused and thank you for your understanding.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this matter to our attention. We sincerely apologise for the service you received at our branch. We understand your frustration and are committed to addressing this issue promptly.
To ensure a thorough investigation, we kindly request that you provide our bankers with the specific details. They will be contacting you soon to assist you further. Please rest assured that we take your feedback seriously and will work diligently to improve our service.
Once again, we apologise for any inconvenience caused and thank you for your understanding.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Dec 2023, 01:15
Official
Dear Jan,
Thank you for bringing this matter to our attention. We sincerely apologise for the service you received at our branch. We understand your frustration and are committed to addressing this issue promptly.
To ensure a thorough investigation, we kindly request that you provide our bankers with the specific details. They will be contacting you soon to assist you further. Please rest assured that we take your feedback seriously and will work diligently to improve our service.
Once again, we apologise for any inconvenience caused and thank you for your understanding.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this matter to our attention. We sincerely apologise for the service you received at our branch. We understand your frustration and are committed to addressing this issue promptly.
To ensure a thorough investigation, we kindly request that you provide our bankers with the specific details. They will be contacting you soon to assist you further. Please rest assured that we take your feedback seriously and will work diligently to improve our service.
Once again, we apologise for any inconvenience caused and thank you for your understanding.
Kindest regards
Standard Bank Hello Peter Team
***