Standard Bank not responding to my replacement cards

I contacted Std Bank last year (2020) to inform them that I am currently in the UK and that both my Debit and Credit cards expire in 08/21 and will require my replacement cards to be sent to the UK. I was told to contact them rather this year (2021) which will be closer to the time to have them replaced.

I have now been sending emails and getting no response. I have contacted them on the 1, 9, 17, 23 of June & 3rd July. Till date I've only received one response from an unknown email address which went to spam filter as the person was asking that I pay R1500 to get my cards sent to me in the UK. I queried with Std Bank if this was legit and never received a reply.

I think this is disgusting service considering their own automated email says that I will get a response in 24hrs, its been more than a month. I urgently need to get these replacement cards now to the UK before they expire in August.

Standard Bank can you please respond, alternatively I will close these accounts.

Contact via email please!

Regards