Standard Bank Not Responding to COVID Assistance

I HAVE A HOME LOAN WITH Standard Bank and on the 28th of April due to COVID i Requested for COVID Relief for my Home Loan as my Salary has been Reduced , all over time that i used to get is no longer being paid and all extra income i earn at work has stopped ,

i did get a response from Modise Gregory G that has requested a detailed reason on why i need the Assistance , i had sent the Letter i received from work with regards to my reduction is salary and gave an explanation of Why i require the assistance and still after forwarding the Required i have not yet Received any responses from the Bank , i also Queried about Credit Life Policy that standard bank offers on all Home Loans and was told that i dont have that activated , as per my Bond Originator the bank was to have called me and Advised me off this and i was not , My Question is why was the call not made from Standard Bank with regards to the Credit Life on my Home Loan , i was only advised of the Credit life when i called standard Bank ,

i have made a number of calls with regards to my assistance and no one can tell me why there is no Responses , the last call i made to Standard bank i was told that they have a high volume of Request for Assistance and trying to respond to all .

end of this month will be my 3rd Month not paying my Bond and i am worried about my House being taken away due to Standard Bank not Responding ,

i just hope that i do get a call back today after sending this Complaint .