Standard Bank not responding to compalints

I AM SERRIOUSLY VERY UNHAPPY WITH THIS BANK, FOR MONTHS NOW I HAVE NOTICED THAT THERE IS GOING OFF MORE BANK CHARGES FROM MY ACCOUNT THEN AGREED AS PER THE ELITE BANKING ACCOUNT. THERE WAS A PROMISE MADE THAT ONLY ONE AMOUNT WILL BE CHARGED FOR ALL TRANSACTIONS, BUT EVERY TRANSACTION YOU DEBT MY BANK ACCOUNT, THIS WAS NOT THE AGREEMENT. THEN I AM SERIOUSLY CONSIDERING GIVING YOU OVER FOR ****** AND EVERY AND ANY CHARGE I CAN LAY AGAINST YOU, I KNOW I HAVE FALLEN BEHIND ON SOME OF MY PERSONAL ACCOUNTS WHICH HAS MADE MY CREDIT SCORE LOW, BUT SITTING IN ONE OF YOUR BRANCHES A FEW MONTHS AGO I HEARD A CONSULTANT SAYING TO ANOTHER CLIENT THAT STANDARD BANK OFFERS HELP FOR PEOPLE WHO NEED LOANS, I DID NOT CARE AS I KNOW OUT OF EXSPERIENCE THIS BANK HAS NEVER OFFERED TO HELP ME, THEN I HEARD THE CONSULTANT SAY, TO THE CLIENT GENERALLY YOU WOULD NOT QUALIFY FOR A LOAN BUT WE CAN HELP, THE CLIENT AFTER A WHILE WALKED OUT OF THE BANK WITH A SMILE AND A LOAN. I DON’T KNOW IF IT IS BECAUSE I AM WHITE, A FEMALE, A WIDOW BUT WHY DON’T I GET THE SAME HELP AND SUPPORT, MY SALARY IS GOING IN TO YOUR BANK WHY HAVE YOU NEVER OFFERED TO HELP ME, THE AMOUNT I NEED IS SO SMALL BUT YET I AM NEVER OFFERED HELP FROM THE BANK WHO I HAVE BEEN WITH FOR YEARS. I HAVE TAKEN THIS UP WITH YOU BEFORE BUT NOTHING CAME OF IT, SO I GUESS I AM PROVEN CORRECT YOU JUST DON’T CARE, BUT WANT THE MONEY!!!!!