Standard Bank - Not really moving forward

Quite frankly, I am very saddened that after 26 years of being a client to your bank that I do not warrant any feedback, e-mails are over a week later from when I first app****, no telephonic conversations to confirm my application nor replies to my e-mails, however irate I sound in those e-mails, and even failure to answer whatsapp, when clearly the tick is blue, meaning my whatsapp message has been read. I am simply ignored. This review comes on the back of another review that I placed last week Thursday, of which I received nothing but the generic response. And after more than 48 hours since that posting, plus replies to that post, I only received an e-mail today from someone claiming to be from Standard Bank Complaints Centre and requesting me to give some very important details so as to verify myself, even her e-mail looks very *****..... Thank you for very much for the lack of enthusiasm for new business from an existing client.