Standard bank not ready for self service

It's during the pandemic and standard bank said "it can be" from this statement I was sure they are ready for digitalization BUT no on the 14/Jan I deposited cash into my account via atm in Northgate error occurred "Cash Jam" it's around 19:00 I waited for tomorrow to call I was given reference and said it will be resolved on or before 20/Jan today 21/Jan I give them a call 2 consultants said matter has been referred to the branch...Jesus Christ I have to go to the branch nothing can be done online.I thought they encourage us to move with times and leave old way of doing things .Will I ever get my money back or not only them knows.