Standard Bank not processing payments but keeping the money. Is this theft?

No decency to even reply. Ridiculous. This is highly worrying.

Your reply is the same one you gave everyone else; there is nothing new or different, and worse yet, there is no resolution from this purported team. All you are doing is hitting copy and paste of a generic script when a client complains. You are doing nothing. Are you so lazy that you won't even right a unique reply or go actually try to do your job of resolving the issue? THis is inane. I can not believe how unprofessional this is. You are a glorified CTRL C + CTRL V specialist; a simple javascript bot of no more than 5 lines of code could do your job better. I can not actually believe you're copying the same exact reply for all customers and leaving it at that. Disgusting

These are just some of the very simple questions that if answered, would go a long way in ameliorating a client's worries and frustrations.

But using the same phrase "This is not the level of service we strive for We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. " when nothing is fixed or gets better is not acceptable.

There is no resolution here; all you do is insult me/us and use a generic response for all customers without actually doing anything.

Any information regarding what seems to be a widespread issue would actually help.

Ok, I suppose I'll just wait another two days for my immediate payment to clear before returning. Because hey, the team is informed and let's give them all the time they need to resolve the issue. It's not like I need my money or anything.

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Hi, Standard Bank. I confirm the matter is resolved, and I finally got my funds. Even though it was far outside the RTC timeframes, I appreciate you acting on this matter once I reached out on Hello Peter. Thank you for working on this today still - it was a matter of urgency on my side, and to have you attend to it today did really help. Thank you.